Shipping Policy

Thank you for shopping with us! Here's everything you need to know about how and when your order ships.

Order Processing

Orders are processed within 2–5 business days. We ship Monday through Friday, excluding weekends and holidays. Once your order ships, you'll receive a confirmation email with tracking information.

Shipping Rates & Delivery

• Free standard shipping on all orders over $125 (order subtotal, before tax) within the contiguous United States.
• Orders under $120 are charged a shipping fee based on package weight and destination, calculated and displayed at checkout.
• Estimated delivery is 3–7 business days after your order has processed.

Alaska, Hawaii & U.S. Territories

Free shipping applies to the contiguous U.S. only. Orders shipping to Alaska, Hawaii, and U.S. territories are charged a shipping fee at checkout regardless of order total.

Order Tracking

You'll receive a tracking number by email as soon as your order ships. Please allow up to 48 hours for tracking details to update once you receive it.

Incorrect or Incomplete Addresses

Please double-check your shipping address at checkout. We aren't able to reroute or refund orders shipped to an address entered incorrectly. If a package is returned to us due to an incorrect address, we'll reach out to arrange reshipment (additional shipping charges may apply).

Lost, Stolen, or Damaged Packages

Once your order is marked delivered by the carrier, we're unable to take responsibility for lost or stolen packages. If your order arrives damaged, please contact us within 7 days of delivery with photos and we'll make it right.

International Shipping

We currently ship within the United States only.

Questions?

Reach out anytime at hello@cozylayne.com and we'll be happy to help.